Adicare is a domiciliary care service rated Good across all five key questions at its January 2023 inspection, representing an improvement from Requires Improvement at the previous inspection in 2021. Minor shortfalls were noted around incomplete risk management instructions and unsecured care plan records, but no regulatory breaches were identified.
Concerns (3)
moderate
Record keeping
— “People's personal information was stored, but not always secure at the office location. When we arrived the care plan cabinet was unlocked in a room with an open door adjacent to the main entrance.”
minorCare planning — “one person's support plan identified the person required to wear support boots and leg splints daily. There were no instructions for staff how they would put the boots on.”
minorCommunication with families — “People had raised concerns as some had not receiving a weekly rota and there were staff changes at short notice.”
Strengths
· Medicines were safely administered with regular MAR audits and competency checks for staff
· Staff were well trained, received effective induction and regular supervision including spot checks
· Care plans were person-centred, detailed and regularly reviewed with people's involvement
· Improvements since last inspection meant the provider was no longer in breach of Regulation 17 (Good Governance)
· Positive feedback from people, relatives and healthcare professionals about quality of care