minor“one person's support plan identified the person required to wear support boots and leg splints daily. There were no instructions for staff how they would put the boots on.”
record keeping
1 finding
moderate“People's personal information was stored, but not always secure at the office location. When we arrived the care plan cabinet was unlocked in a room with an open door adjacent to the main entrance.”
communication with families
1 finding
minor“People had raised concerns as some had not receiving a weekly rota and there were staff changes at short notice.”