Cherish UK Ltd improved from Requires Improvement to Good following a focused inspection of Safe and Well-led, demonstrating progress on staffing, condition-specific training, and audit processes. Minor concerns remained around late visits, inconsistent PPE use, and the lack of documented analysis of accident and incident themes.
Concerns (4)
moderateMissed or late visits: “Some people stated staff were often late or not at the time expected and were rushed, others were satisfied with time keeping and care provided.”
minorIncident learning: “Records were kept of accidents and incidents. These were monitored by the registered manager, but there were no records of analysis for themes or patterns.”
minor
Infection control
: “We received feedback from some people that staff did not always wear gloves or aprons when they should.”
minorStaff training: “Training now included condition specific training relevant to the needs of people staff were supporting. This was still being developed further to reflect individuals' conditions and needs.”
Strengths
· Electronic monitoring system introduced to alert managers to late or missed calls, with GPS tracking.
· Person-centred care records that were updated promptly when people's needs changed.
· Staff received safeguarding and medicines training with competency assessments and regular medicines records audits.
· New mentoring programme enabling new staff to work alongside experienced staff across key care topics.
· Robust quality monitoring, auditing and oversight with senior manager involvement.