moderate“Some people stated staff were often late or not at the time expected and were rushed, others were satisfied with time keeping and care provided.”
incident learning
1 finding
minor“Records were kept of accidents and incidents. These were monitored by the registered manager, but there were no records of analysis for themes or patterns.”
infection control
1 finding
minor“We received feedback from some people that staff did not always wear gloves or aprons when they should.”
staff training
1 finding
minor“Training now included condition specific training relevant to the needs of people staff were supporting. This was still being developed further to reflect individuals' conditions and needs.”