ReadyCQC — A weekly field guide to CQC home-care regulation

Inspection report · 2019-05-21

Framework: KLOE · 14 pages · 86 KB · PDF

Good

safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good

Absolute Quality Care was rated Good across all five key questions at its March 2019 inspection, demonstrating kind, person-centred care with robust safeguarding and recruitment practices. Minor improvements were needed in medicines record-keeping, formal staff supervision, LPA documentation and care record storage, for which the provider had prompt action plans in place.

Concerns (7)

moderateSupervision / appraisal — “Formal supervisions had not always taken place in line with provider policy but appraisals were planned.”
minorMedication management — “A small number of medicines records required some improvement as they were not always in place or up to date.”
minorMedication management — “The medicines policy was missing some guidance and information which the provider told us they would address.”
minorSupervision / appraisal — “Care and support staff meetings had not taken place regularly. During the inspection the provider contacted all staff to try and address this.”
minorRecord keeping — “Storage of care records needed review. Care staff told us they had recently brought older care records from people's homes back to the provider's office.”
minorConsent / capacity — “Staff confirmed if people had a lasting power of attorney (LPA) in place but did not always have copies of the documentation to support this.”
minorCare planning — “The majority of people's care needs were assessed, planned and renewed. Where some had fallen behind the provider had a plan to address these.”

Strengths

· People felt safe and staff demonstrated a visible person-centred culture, with people describing staff as kind, compassionate and excellent.
· Robust recruitment procedures with appropriate checks in place to confirm staff suitability.
· Staff responded quickly to health concerns, including making extra visits in their own time.
· Proactive partnership working with healthcare professionals including district nurses, occupational therapists and social workers.
· People's communication needs were identified, recorded and met in line with the Accessible Information Standard.

Inspection reports (2)