minor“Records kept of these contacts were minimal and did not show that a comprehensive supervision was taking place.”
moderate“Formal supervisions had not always taken place in line with provider policy but appraisals were planned.”
minor“Care and support staff meetings had not taken place regularly. During the inspection the provider contacted all staff to try and address this.”
medication management
2 findings
minor“A small number of medicines records required some improvement as they were not always in place or up to date.”
minor
“The medicines policy was missing some guidance and information which the provider told us they would address.”
record keeping
1 finding
minor“Storage of care records needed review. Care staff told us they had recently brought older care records from people's homes back to the provider's office.”
consent capacity
1 finding
minor“Staff confirmed if people had a lasting power of attorney (LPA) in place but did not always have copies of the documentation to support this.”
care planning
1 finding
minor“The majority of people's care needs were assessed, planned and renewed. Where some had fallen behind the provider had a plan to address these.”