Agency profile · CQC 1-157644898

Care Link Northern Limited

Provider

Hartlepool · North East · Active since 25/0

GoodHome-care★ Owner-managed (director & PSC)RM: Ashley, Angela

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledRequires improvement

Last inspection

3 years ago

19/Jan/2023 - 00:00

Inspected 3 years ago

Inspection reports (3)

moderateGovernance — “The provider had governance arrangements in place but due to staffing pressures the registered manager and team had not been able to fully complete the related documents.”
moderateRecord keeping — “The office manager discussed how recently they had been reviewing care records to ensure these were up to date. They knew supervision and staff training had gaps.”
moderateSupervision / appraisal — “They knew supervision and staff training had gaps so had put measures in place to resolve them alongside re-starting the completion of the audit tools.”
moderateStaff training — “They knew supervision and staff training had gaps so had put measures in place to resolve them alongside re-starting the completion of the audit tools.”
minorLeadership — “Action plans had not been developed but the registered manager could clearly discuss what steps they were taking to make enhancements to the service.”

Strengths

· People and relatives reported extremely high satisfaction, describing staff as going above and beyond in delivering care.
· Medicines management was effective and closely monitored, with appropriately trained staff.
· Effective systems were in place to ensure no calls were missed.
· Safe recruitment systems were in operation, with shortfalls being actively addressed.
· Staff had good safeguarding knowledge and appropriate training.

Quality-Statement breakdown (7)

safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuse; Using medicines safelyGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
well-led: Managers and staff being clear about their roles, and understand quality performance, risks and regulatory requirements; Continuous learning and improving careRequires improvement
well-led: How the provider understands and acts on the duty of candourGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with othersGood

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