moderate“The provider had governance arrangements in place but due to staffing pressures the registered manager and team had not been able to fully complete the related documents.”
record keeping
1 finding
moderate“The office manager discussed how recently they had been reviewing care records to ensure these were up to date. They knew supervision and staff training had gaps.”
supervision appraisal
1 finding
moderate“They knew supervision and staff training had gaps so had put measures in place to resolve them alongside re-starting the completion of the audit tools.”
staff training
1 finding
moderate“They knew supervision and staff training had gaps so had put measures in place to resolve them alongside re-starting the completion of the audit tools.”
leadership
1 finding
minor“Action plans had not been developed but the registered manager could clearly discuss what steps they were taking to make enhancements to the service.”