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Directory · 2 home-care agencies
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Agency
Region
Rating
Last inspect
Reports
Findings
1
OFFICE
Golden Hands Home Care Ltd
· Essex
effective
Outstanding
Good
Requires improvement
Inadequate
caring
Outstanding
Good
Requires improvement
Inadequate
responsive
Outstanding
Good
Requires improvement
✓
Inadequate
well-led
Outstanding
Good
Requires improvement
Inadequate
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Failure themes (extracted)
medication management
missed or late visits
care planning
staff training
✓
staff competency
staffing levels
supervision appraisal
safeguarding
incident learning
governance
leadership
person centred care
communication with families
complaints handling
infection control
record keeping
consent capacity
✓
end of life care
cultural competency
other
Severity:
critical
moderate
minor
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Framework
KLOE
SAF
ASC2026
unknown
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East
Inadequate
2 years ago
3
(2✓)
21
7c
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2
Sentricare Birmingham
Sentricare Limited
· Birmingham
RM:
Mazengwa, Justin
care planning
communication with families
complaints handling
West Midlands
Inadequate
1 months ago
5
(4✓)
61
38c
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