Tendi Care Ltd received a Good rating across all five key questions at its first inspection in December 2022, with 4 people receiving personal care at the time. The service demonstrated safe recruitment, effective clinical oversight, person-centred care, and strong leadership with no failure themes identified.
Strengths
· People felt safe with staff who understood safeguarding responsibilities and reported concerns appropriately to local authority safeguarding teams.
· Staff arrived on time, were consistent, and had built trusting relationships with people and their relatives.
· Risk assessments were personalised, regularly reviewed, and updated by the clinical manager.
· Recruitment was thorough, including full employment history checks, references, right-to-work checks, and DBS checks.
· A registered nurse clinical manager provided oversight of health needs, medicines competency, and liaison with healthcare professionals.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood