Purest Support Limited's first CQC inspection rated the domiciliary care service Good across all five key questions, with people describing staff as kind and caring and effective systems for risk, recruitment, training and quality assurance. The service demonstrated a person-centred culture promoting independence, with positive feedback about the registered manager and no significant concerns identified.
Strengths
· People supported to have choice and control, increasing independence
· Staff described as kind, caring and considerate by people and relatives
· Comprehensive individualised risk assessments balancing safety with independence
· Sufficient staffing with consistent care teams matching people's preferences
· Appropriate recruitment checks including DBS and employment checks
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour, governance, risks and regulatory requirements, continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood