Courthall Care Ltd, a domiciliary care agency serving 21 people in Liverpool, achieved a Good rating across all five key questions in its first CQC inspection. The service demonstrated safe recruitment and medicines management, person-centred care planning, strong leadership culture, and effective quality assurance systems with no areas of concern identified.
Strengths
· Staff were safely recruited with DBS checks and comprehensive induction including shadow shifts prior to lone working
· People felt safe and staff were knowledgeable about safeguarding procedures and reporting requirements
· Medicines were managed safely with trained staff, competency assessments, and electronically audited MAR records
· Care plans were person-centred, detailed, and regularly reviewed to reflect changing needs
· Strong positive culture led by an approachable registered manager with good staff morale and retention
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood