First inspection of Lourdes Health Care Group, a small domiciliary care agency supporting one person at the time, rated Good overall and across all five key questions. Safeguarding, risk management, recruitment, training, person-centred care planning and governance were all found to be effective with no concerns identified.
Strengths
· Robust safeguarding policies and staff training, with no safeguarding concerns since registration
· Personalised, up-to-date risk assessments covering personal safety, mobility and home environment
· Safe recruitment processes including DBS checks and references
· Sufficient staffing levels with no missed calls and consistent named staff providing continuity
· Infection prevention and control practices in line with current guidance, with PPE provided and spot-checked
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcare servicesNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureNot rated
well-led: Duty of candour and being open and honest when things go wrongNot rated
well-led: Clear roles, quality performance, risks and regulatory requirements; continuous learning and improving careNot rated
well-led: Engaging and involving people, the public and staff; working in partnership with othersNot rated