First inspection of MUTEURO LIMITED, a small domiciliary care agency, rated Good overall and across all five key questions. Recommendations were made around recruitment reference checks and developing more detailed environmental risk assessments.
Concerns (2)
minorStaff training
: “the service needed to ensure they sourced two references for new employees, rather than only one and kept safety check records up to date.”
minorRecord keeping: “the assessment records would benefit from having more detailed information relating to checks such as working smoke detectors, switch on/off points for water and power.”
Strengths
· Positive feedback about personalised care, dignity and independence
· Registered manager open to feedback and embraced inspection as a learning opportunity
· Care records co-designed with people and relatives, including goals and aspirations
· Effective monitoring of visit timing, duration and frequency to prevent missed visits
· Staff trained in safeguarding, infection control and food hygiene; PPE readily available
Quality-Statement breakdown (25)
safe: Staffing and recruitmentNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies to provide consistent, effective, timely careNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships to avoid social isolationNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Working in partnership with othersNot rated