Aidares Care Limited, a small domiciliary care agency in Havering serving one person at the time of inspection, received a Good rating across all five key questions at its first CQC inspection. The service demonstrated safe, personalised and person-centred care with strong staff support structures, effective quality assurance, and positive feedback from relatives and staff.
Strengths
· Personalised risk assessments and support plans covering specific individual needs including health conditions and cultural preferences
· Safe staff recruitment with identity, DBS and reference checks completed
· Medicines managed safely with MAR chart auditing and staff trained in administration
· Staff supported through regular supervision and training including safeguarding, medicines and infection control
· Positive feedback from relatives about staff being caring, knowledgeable and treating people with dignity and respect
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood