Alliance Care Ltd, a small domiciliary care agency in Droitwich serving seven people, received a Good rating across all five key questions at its first CQC inspection. The service demonstrated safe, person-centred care with strong staff-client relationships, effective governance, and responsive leadership.
Strengths
· People developed close bonds with regular staff who knew their needs well
· Staff received appropriate training including induction, shadowing and competency checks for medicines
· Care plans reflected people's needs, preferences, histories and were updated as needs changed
· Relatives felt encouraged to ask for additional support and reported a collaborative culture
· Registered manager conducted spot checks on staff practice and infection control