Brightside Homecare Limited was rated Good overall at its first inspection, with people receiving safe, person-centred care from a well-supported staff team and engaged registered managers. Minor record-keeping issues regarding medication competency assessments and staff COVID testing were addressed immediately by the provider following the inspection.
Concerns (2)
minor
Medication management
— “Staff competency was assessed, although this was not always recorded. We spoke with the registered managers about this and they addressed this following the inspection.”
minorInfection control — “Staff were part of a testing regime, however, records to evidence this were not kept. We discussed this with the registered managers who took immediate action to address this.”
Strengths
· People felt safe and spoke highly of care staff and managers
· Person-centred care with comprehensive care plans and individual risk assessments
· Enough skilled staff and safe recruitment with induction programme
· Strong focus on staff support and wellbeing promoting positive culture
· Medicines safely administered by trained staff
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; Supporting people to access healthcare servicesNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships to avoid social isolationNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candourNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving careNot rated
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersNot rated