moderate“the provider's systems of governance were not comprehensive, and some key quality and safety checks had not yet been established.”
moderate“there was no clear systems in place to monitor the quality and safety of daily records, staff files and care files.”
staffing levels
1 finding
moderate“The provider's staffing contingency plans were not robust... current arrangements left almost no margin to cover unplanned absences.”
record keeping
1 finding
minor“discussions with people and their relatives about their care and support should be recorded.”
medication management
1 finding
minor“there had been one medication error since the service began operating. We saw staff had taken appropriate action to keep this person safe, and no harm had been sustained.”