NCC First Support - Norwich, a short-term reablement domiciliary care service, was rated Good overall and across all five key questions at its first inspection. People received safe, person-centred care from a well-trained and well-supported staff team, with effective management oversight and strong partnership working with healthcare professionals.
Strengths
· Consistent and dependable service with no reported missed visits since the service started operating
· Safe medicines management with regular competency checks and effective error monitoring
· Robust safeguarding systems with trained staff who knew how to identify and report concerns
· Person-centred reablement care with weekly reassessments and timely referrals to healthcare professionals
· Strong recruitment processes including DBS checks and references
Quality-Statement breakdown (17)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; access healthcare services; working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; duty of candourGood
well-led: Continuous learning and improving care; Working in partnership with othersGood