Zara Care 786 received a Good rating across all five key questions at its first CQC inspection in January 2023, demonstrating safe, person-centred domiciliary care for two people supported by consistent, well-trained staff. The registered manager was commended for strong leadership, a hands-on approach, and an open, transparent culture focused on continuous improvement.
Strengths
· People were supported by regular and consistent staff who had time to get to know them and their preferences.
· Effective systems were in place to organise and monitor care visits, minimising the risk of late or missed calls.
· Safe recruitment processes were in place including DBS checks and appropriate pre-employment checks.
· Staff received induction including the Care Certificate, ongoing mandatory training, and regular supervision.
· Detailed personalised care plans documented people's physical, emotional, mental health needs, histories and wishes.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood