Swallowfields, a domiciliary care and extra care housing service supporting 20 people, was rated Good overall at its first inspection. People were safe, well-supported by trained staff, received personalised care, and the service was effectively led with robust governance and a positive person-centred culture.
Strengths
· Robust risk assessments in place with staff aware of triggers and how to minimise escalation in distressed behaviour
· Safe recruitment practices including DBS checks and references from previous employers
· People received their medicines on time and in a safe way, with staff competency checks completed
· Effective infection control with PPE readily available and staff trained in its use
· Person-centred care with staff knowing people's history, likes and dislikes
Quality-Statement breakdown (24)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life careGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Continuous learning and improving careGood