Epic Care Services Limited received a Good rating across all five key questions at its first CQC inspection in November 2022, with 12 people using the service at the time. The service demonstrated safe medicine management, person-centred care planning, effective staff training and supervision, and strong leadership committed to openness and continuous improvement.
Strengths
· People felt safe and staff had received safeguarding training; the registered manager proactively made safeguarding referrals when missed calls occurred.
· Medicines were managed safely with electronic MAR records completed daily and clear care plan instructions for administration.
· Care plans were detailed, person-centred and regularly reviewed, with people and relatives actively involved in planning.
· Staff were described as kind, respectful and punctual, with an electronic call monitoring system used to track visit times.
· The registered manager fostered an open, inclusive culture and invested in staff mental health and wellbeing support.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuse / Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to live healthier lives and access healthcare servicesGood
effective: Staff working with other agencies; staff support, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported, respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; working in partnership with othersGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood