Classic ResourcesUK Ltd received a Good rating across all five key questions at its first inspection in April 2021, supporting two people with domiciliary and emergency hospital-discharge care. The service demonstrated safe recruitment, consistent staffing, effective care planning, and strong leadership with no failure themes identified.
Strengths
· People felt safe with staff and management, with consistent staff allocation and no missed calls.
· Robust recruitment processes including DBS checks, uniforms, and photographic ID badges.
· Staff completed induction including minimum 36 hours shadowing and the Care Certificate.
· Regular supervisions, annual appraisals, and observational competency checks were carried out.
· Infection prevention and control procedures followed; staff trained in donning/doffing PPE.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood