minor“The registered manager maintained a service wide improvement plan this was not shared with staff or team leaders for discussion.”
critical“The provider did not have adequate systems and audits in place to assess and monitor the overall quality and safety of the service.”
moderate“Neither the nominated individual or the operations manager had been aware that the service was providing the regulated activity of personal care.”
record keeping
2 findings
minor“Reviews of risk were completed when people's needs changed but not always documented comprehensively.”
moderate
“These were not always effective in identifying shortfalls in the quality of the service provided. There was a lack of management oversight at one of the supported living properties.”
communication with families
1 finding
minor“Information from head office is adhoc as opposed to on a scheduled basis... it's not once a month or once a week it's adhoc.”
safeguarding
1 finding
critical“At the time of our inspection there was an ongoing investigation in relation to safeguarding people from financial abuse.”
leadership
1 finding
moderate“The previous 'registered Manager' for Protea homes had left the service six months prior to the inspection.”