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First inspection of a small domiciliary care/supported living agency rated Requires Improvement overall, with safe and well-led both Requires Improvement due to inconsistent medicines records, incomplete PRN protocols, gaps in risk mitigation strategies, missing agency-staff training evidence, and ineffective audits. Effective, caring and responsive were rated Good, with person-centred care plans, kind staff who knew people well, and an open, visible registered manager who acted on findings during inspection.