critical“Employment history and references about previous work in a care setting were not always available. The nominated individual told us that they had not requested more information as they had known the applicants personally.”
care planning
1 finding
moderate“Not all care plans included the information staff required to meet people's needs. For example, one care plan did not include the information that the person was living with dementia.”
governance
1 finding
moderate“Audits were completed on a wide range of areas within the service. However the audits had not identified the improvements needed with the care plans and recruitment procedures.”
person centred care
1 finding
moderate“Failure to ensure care plans are up to date means that people's needs may not be met in a safe way or in the way that they prefer.”