moderate“A comparable system of audits to monitor the quality of service management was not fully implemented and in use.”
moderate“The absence of embedded systems and processes to monitor and improve the quality of the service meant there was a risk things would be missed.”
leadership
1 finding
moderate“There had been no registered manager in post for 12 months.”
other
1 finding
moderate“The provider did not have a suitable business continuity plan to use in the event of bad weather, outbreak of infectious disease or other emergency.”