Mencap - Surrey Supported Living received a Good rating across all five key questions at its first CQC inspection in October 2019, demonstrating strong person-centred care, robust safeguarding, and a values-driven culture for six people with learning disabilities in supported living. No regulatory breaches or areas requiring improvement were identified.
Strengths
· Person-centred support tailored to individual needs, interests and communication styles with strong staff-people relationships
· Robust safeguarding processes, detailed risk assessments and positive approach to risk-taking enabling independence
· Medicines managed safely with profiles, prescription-aligned records and annual competency assessments
· Strong values-led induction and training programme with need-specific training including learning disabilities, autism and dementia
· MCA principles embedded with capacity assessments, best interests decisions and Court of Protection applications where required
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and support; Staff working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving careGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood