Acacia Homecare (Stockport) received a Good rating across all five key questions at its first CQC inspection in July 2019, covering 35 people receiving domiciliary care. The service demonstrated strong person-centred care planning, safe medication management, effective use of technology, and an open, well-led culture with active community engagement.
Strengths
· People reported feeling very safe and staff demonstrated strong knowledge of safeguarding procedures and whistle-blowing processes.
· Highly detailed, outcome-focused and person-centred care plans co-produced with people and their families.
· Electronic handheld devices enabled real-time updating of care records and medicine administration monitoring.
· Staff received comprehensive induction, regular competency checks, supervision, appraisal and condition-specific training.
· Registered manager demonstrated strong regulatory awareness, community engagement and an open, inclusive leadership culture.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood