Arrow Care Services Limited received a Good rating across all five key questions at its first CQC inspection, demonstrating safe, person-centred care with strong leadership and staff culture. Minor improvements were recommended regarding medicines administration protocols and corresponding audit systems.
Concerns (2)
minor
Medication management
— “Medicines charts for prescribed creams needed to have a corresponding body map for accurate application. Protocols were needed for 'as required' medicines such as paracetamol.”
minorGovernance — “medicine audits were not based on medicine systems that ensure staff have sufficient guidance to administer medicines as prescribed.”
Strengths
· Staff were knowledgeable, compassionate and committed to delivering person-centred care, with very positive feedback from people and relatives.
· Robust staff recruitment processes including DBS checks, references and identity verification.
· Comprehensive and varied staff training programme devised by the registered manager, with regular supervision and annual appraisals.
· Strong working relationships with mental health services, local authority adult social care and community health teams.
· Effective use of real-time electronic care system enabling accurate visit logging and flexible rota management.