Focused inspection of a small Surrey domiciliary care agency found improvements had been made since the previous inspection's breach of regulation 19, with recruitment files now fully completed. The overall rating improved from requires improvement to Good, with both Safe and Well-led rated Good.
Strengths
· Recruitment procedures improved with complete staff files including pre-employment checks, references and DBS checks
· Sufficient appropriately recruited staff to meet people's needs
· Risks to people assessed, monitored and managed with regularly reviewed care plans
· Medicines safely administered, regularly audited and appropriately stored
· Effective infection prevention and control with up-to-date policy and PPE use
Quality-Statement breakdown (11)
safe: Staffing and recruitmentNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Promoting a positive, person-centred cultureNot rated
well-led: Duty of candourNot rated
well-led: Managers and staff being clear about their roles, quality, risks and regulatory requirementsNot rated
well-led: Engaging and involving people, public and staff; working in partnershipNot rated
well-led: Continuous learning and improving careNot rated