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Essential Care Support is a domiciliary care agency rated Good overall following a focused inspection of Safe, Effective and Well-led domains in June 2022. The service demonstrated safe, risk-based care with effective governance and training systems, though the absence of a registered manager since 2017 remained an ongoing concern at the time of inspection.
Essential Care Support received an overall Good rating across all five key questions at its first inspection in July 2018, with people and relatives consistently praising caring, reliable and person-centred staff. Minor concerns were noted around the absence of a registered manager, inconsistent supervision frequency, and a lack of routine medicines auditing, but none constituted regulatory breaches.