Network Healthcare Professionals Limited - Plymouth is a domiciliary care agency rated Good overall, with Good ratings for both Safe and Well-Led key questions. The service demonstrated robust safeguarding, staffing, care planning, and governance practices, with a minor lapse in statutory notification to CQC identified and addressed during the inspection.
Concerns (1)
minorGovernance: “there had been one event, which had taken place over a year ago, which had not been notified to CQC as required.”
Strengths
· Sufficient staffing levels with adequate travel time between visits; people confirmed visits were made as planned.
· Robust recruitment processes with thorough pre-employment checks and supported induction for new staff.
· Effective quality assurance systems including spot checks, audits, and a service improvement plan.
· People and relatives spoke positively about staff kindness, dignity, and person-centred care.
· Care plans completed for each person, reviewed regularly, and accessible electronically.