Focused inspection of Elmich Care, a domiciliary care agency serving 62 people, found the service remained Good across safe, effective and well-led with no breaches identified. People received safe, person-centred care from well-trained, regular staff, supported by effective management, robust quality assurance and strong partnership working.
Strengths
· People felt safe and well cared for by kind and caring staff
· Safe recruitment practices with criminal record checks and references
· Consistent care from a small group of regular staff
· No missed calls reported; Electronic Call Monitoring system in use
· Staff trained in safe medicines management with regular competency checks
Quality-Statement breakdown (16)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff skills, knowledge and experienceNot rated
effective: Supporting people to eat and drink enough with choice of a balanced dietNot rated
effective: Staff working with other agencies to provide consistent, effective, timely careNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
well-led: Duty of candour, clear roles, understanding quality, performance, risks and regulatory requirementsNot rated
well-led: Promoting a positive, person-centred, open and inclusive culture; engaging people and staffNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated