moderate“further information was required in peoples' support records... key information was not included in a person's hospital passport.”
governance
1 finding
moderate“where shortfalls had been identified, it was not always clear what action was planned to address the shortfall, such as a date for completion.”
record keeping
1 finding
moderate“Audits had not always identified that information about safety was not as comprehensive as it should have been... information about people's skin integrity management and mobilisation requirements.”
safeguarding
1 finding
moderate“the Safeguarding policy referred to the Local Authority's No Secrets guidance (published 2000), which has now been replaced by statutory guidance issued under the Care Act 2014.”
person centred care
1 finding
minor“we could not be assured people had completed these surveys independently, as surveys had been completed by the manager.”