Spring Consult UK Ltd, a domiciliary care agency supporting 31 people with complex healthcare needs, retained its overall Good rating at this focused inspection of Safe and Well-led. Minor concerns were noted around individualised fire safety guidance and family communication, both of which the registered manager committed to address.
Concerns (2)
minorCare planning: “staff were not provided with individualised guidance on how to support people safely in the event of a fire in their homes.”
minorCommunication with families: “Better communication would improve things. Better communication with both the family and to the carers.”
Strengths
· Staff knew people well and had training to understand individual nursing and care needs
· Care plans and risk assessments provided detailed information including complex healthcare, nutrition and mobility needs
· Medicines were managed as prescribed and in line with national guidance
· Effective infection prevention and control measures, including COVID-19 practices
· Robust recruitment processes including DBS checks and electronic flagging for renewals
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Planning and promoting person-centred, high-quality care; Duty of CandourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood