moderate“The provider had not notified us of this change, and further prompting had been required.”
moderate“The PIR request was sent to the provider on 21 June 2021. No completed PIR was returned to the Care Quality Commission.”
staff training
1 finding
moderate“We found where staff had come directly from overseas into their role, a DBS had not been completed.”
record keeping
1 finding
moderate“We also found in two records only one reference had been supplied, instead of the required two references.”
leadership
1 finding
moderate“the registered manager who was also the provider did not fully understand the recruitment process for staff who came to work from overseas”
cultural competency
1 finding
minor“some staff needed further support to understand the culture differences with food... one person told us they were given a knife and folk to eat their toast.”