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Date of Assessment: 19 August to 3 September 2025. Aspirations Northwest Adults provides care and support to people living in supported living settings, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. At the time of our assessment, 13 people received the regulatory activity of personal care. This assessment looked at people’s personal care and support. We undertook this assessment following concerns we received about the culture of leadership and about quality of the care people received. We found people received safe care and were happy with the support they received from Aspirations Northwest Adults. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Some improvements were needed to ensure a consistent approach was used to develop risk assessments on the providers electronic care planning system; however, care plans were detailed, person centred and reflected best practice with regards to how to effectively support people with a learning disability and autistic people. People were supported to make informed decisions about their care and had ample opportunities to engage in activities and learning opportunities both at home and in their local community. Systems were in place to keep people safe from the risk of abuse and to learn lessons from events which occurred. Staffing levels were safe, people received support from staff who were safely recruited, inducted and trained around their specific needs. In recent months there had been changes in the leadership of the service and this had caused some frustration with some partner agencies and family members. The current leadership team demonstrated a commitment to continuous improvement through governance systems and were open and honest in their reflections to any feedback we shared from people about the service.
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