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We conducted an inspection of Zara Healthcare Ltd on 18 February 2026. This was the first assessment of the location since registration. It had a registered manager who was also the registered provider and had 2 regulated activities: Home care and supported living. We have produced 2 reports. This report is focused on the home care. We looked at all 5 key questions with all quality statements being assessed. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Whilst the agency did not support anyone with autism or a learning disability within the regulated activity all staff were adequately trained to do so. We received excellent feedback from people receiving home care who praised the reliability and delivery of care. People told us they had developed meaningful relationships with staff and relied on them. In turn staff were dependable and well trained to meet people’s needs. Care plans and individual records were highly personalised and gave a good overview of people’s needs and what was important to them. This helped ensure staff could deliver care in line with people’s preferences whilst promoting their dignity and independence. The registered manager was an experienced nurse and a good communicator who was supported by an assessor and team leader. There was wider support from a quality assurance advisor who sampled audits to assess the level of care delivered and identify any improvements necessary. The registered manager actively sought feedback to help ensure staff felt involved in the quality and delivery of care and to address any shortcomings. We sampled an analysis of incidents and safeguarding concerns as well as looking at complaints and compliments. There were clear processes and systems to review and learn from incidents and safeguarding concerns and complaints were effectively responded too. Staff had a good understanding of safety and had the training and support they needed to ensure the safe delivery of care. They were also aware of actions they would take if they had any concerns such as a safeguarding concern or a change in a person’s needs. Records indicated that staff involved other professionals as necessary and chased referrals to help ensure people received timely care.
npm run etl:reports -- --location 1-27096739879.We conducted an inspection of Zara health care on 18 February 2026. This inspection was to give the service a rating as this was the first assessment of the location since registration. It had a registered manager who was also the registered provider and had 2 regulated activities: Home care and supported living. We have produced 2 reports. This report is for the regulated activity: Supported living. We looked at all 5 key questions with all quality statements being assessed. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Only 1 person was being supported with the regulated activity: Supported living and staff were well trained to support the person who had a learning disability and physical health needs. Staff worked across both regulated activities, so the 2 reports mirror each other. We received excellent feedback from people receiving home care who praised the reliability and delivery of care. We were unable to speak with the person receiving supported living due to ill health but did speak with family, professionals and staff. Staff had developed meaningful relationships with the person being supported, staff were dependable and well trained to meet their needs. Staff worked closely with family and educational staff. Care plans and individual records were highly personalised and gave a good overview of the persons needs and what was important to them. This helped ensure staff could deliver care in line with people’s preferences whilst promoting people’s dignity and independence.
npm run etl:reports -- --location 1-27096739879.