Bluebird Care (Southampton) received an overall Good rating following a focused inspection of Safe and Well-Led domains, with ratings for Effective, Caring, and Responsive carried forward from the previous Good inspection in May 2020. The service demonstrated strong safeguarding, medicines management, infection control, and an inclusive culture, with the only notable gap being the absence of a registered manager at the time of inspection.
Concerns (1)
moderateGovernance: “At the time of our inspection there was not a registered manager in post. The provider's care manager had recently submitted an application to register.”
Strengths
· People reported very positive feedback; 'The quality of the care is excellent.'
· Sufficient staffing levels with double-up calls always honoured and staff not rushing visits.
· Medicines management included training, competency checks, and person-centred care plans.
· Robust infection control policy covering hand hygiene, PPE, COVID-19, and food hygiene.
· Monthly incident trend analysis by quality officer with lessons shared across the service.
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood