The Windham Croft Centre, a domiciliary short-break service for children and young people with disabilities, was rated Good overall, with Safe and Well-led both rated Good at this focused inspection. The service demonstrated safe care, robust recruitment, effective medicines management, strong person-centred leadership and good partnership working with families and health professionals.
Strengths
· Thorough staff recruitment process including interviews by young people who use the service, references, work history checks and DBS checks
· Medicines safely administered and regularly audited, with staff trained and training regularly updated
· Robust risk assessments reviewed and updated six-monthly, enabling young people to take acceptable risks safely
· Effective infection prevention and control with up-to-date policy, PPE use, regular audits and COVID-19 procedures
· Person-centred, open, inclusive and empowering culture with strong leadership and a long-standing registered manager
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated