Accept Care Limited received an overall Good rating following a focused inspection of Safe and Well-Led domains, with Well-Led improving to Outstanding due to exceptional person-centred leadership, innovative external partnerships and demonstrable improved outcomes for people. No regulatory breaches or failures were identified; effective and caring ratings were carried forward as Good from the 2018 comprehensive inspection.
Strengths
· Exceptional person-centred culture empowering people with learning disabilities and mental health issues to achieve independence and improved outcomes
· Proactive partnership working with police, learning disability teams, charities, RRN and others yielding measurable impact including employment, reduced restraint and reduced hospital admissions
· Medicines managed safely with regular reviews, clear PRN protocols and STOMP compliance
· Positive risk-taking approach co-produced with people, using PBS training coproduced with RRN and BILD
· Outstanding leadership recognised externally as advocates for service users, with staff development through champion roles and specialist training
Quality-Statement breakdown (10)
safe: Systems and processes to safeguard people from the risk of abuse and avoidable harmGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsOutstanding
well-led: Continuous learning and improving care; Working in partnership with othersOutstanding
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsOutstanding
well-led: How the provider understands and acts on the duty of candourOutstanding