moderate“Three people/relatives told us that they were disappointed that calls had been cancelled at short notice due to staff sickness.”
staffing levels
1 finding
moderate“The service had difficulties recruiting and training the number of staff required to fulfil the commitments they had made to some people that used the service.”
communication with families
1 finding
minor“one person/relative using the service and one health and social care professional told us that Apollo Home Healthcare had not communicated with them effectively regarding staffing problems.”
staff training
1 finding
moderate“a lack of suitably trained staff had resulted in delays to a care package commencing...meant more time spent in hospital. The service could not keep to the time frame they agreed.”