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Home Instead Bedford is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 43 people were receiving support with personal care. We carried out our on-site assessment on 14 November 2024; off site assessment activity started on 12 November and ended on 28 November 2024. We spoke with 7 people using the service, 10 family members and 11 members of staff including the managing director and the registered manager. We also received written feedback from a further 9 members of staff and 6 health care professionals involved in people’s care. We looked 16 quality statements during this assessment. We found people were receiving exceptional care in some key questions and have rated the key questions of Caring and Well-led as Outstanding.
npm run etl:reports -- --location 1-1713899328.Beda Homecare Ltd trading as Home Instead Senior Care was rated Good overall, with an Outstanding rating for Caring, reflecting highly personalised, innovative approaches that placed individuals at the centre of their support. No significant failures were identified across any of the five key questions.
Beda Homecare Ltd trading as Home Instead Senior Care received an overall Good rating across all five key questions at its March 2019 inspection, with 23 people receiving personal care in their own homes. The service demonstrated strong person-centred care, robust governance, and effective community partnerships, with no areas of concern identified.