Annie's Healthcare Services C.I.C. received a Good rating across all five key questions at its September 2023 inspection, with 12 people using the service at the time. The service demonstrated consistent strengths in safeguarding, person-centred care, staff training, medicines management, and proactive leadership with no areas of concern identified.
Strengths
· People felt safe and staff demonstrated good knowledge of safeguarding procedures and whistleblowing processes.
· Robust recruitment procedures including DBS checks, identity checks, references, and right-to-work verification.
· No missed or late visits reported; staff logged in and out of visits ensuring timely care delivery.
· Medicines were managed safely with regular competency checks on staff by the registered manager.
· Staff received structured induction, varied training programme, regular one-to-one meetings, and annual appraisals.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
caring: Ensuring people are well treated and supported; equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood