Aegis Care is a small domiciliary care agency rated Good overall following a focussed inspection of Safe and Well-led in June 2023, with the remaining three key questions carried forward from the previous Good rating. Two minor recommendations were made: to develop quality assurance audits to capture findings and areas for improvement, and to complete a missing diabetes risk assessment for one person.
Concerns (2)
minor
Governance
— “Audits were carried out which covered areas such as accidents, safeguarding, staff files/supervision and policies and procedures. These did not contain any findings however and only stated when they were last completed.”
minorCare planning — “One person did not have a risk assessment in place regarding their diabetes. We asked the manager to implement this after the inspection.”
Strengths
· People felt safe; one person said 'Yes I definitely feel safe, 100%'
· Sufficient staffing levels confirmed by people, relatives and staff; care never affected by low staff numbers
· Safe recruitment procedures followed including DBS checks, interviews and references
· Staff understood safeguarding and could identify different types of abuse
· Positive culture with staff feeling supported and able to raise concerns with approachable management
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood
safe: Ensuring consent to care and treatment in line with law and guidanceGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
well-led: Continuous learning and improving care; Engaging and involving people; Duty of candourGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Working in partnership with othersGood
effective: Rating carried forward from last inspection (December 2019)Good
caring: Rating carried forward from last inspection (December 2019)Good
responsive: Rating carried forward from last inspection (December 2019)Good