Ark Nursing & Care Agency received a Good rating across both inspected key questions (Safe and Well-led) at its June 2023 inspection, maintaining the rating it held since 2017. No failures or regulatory breaches were identified; the service demonstrated robust safeguarding, risk management, medicines oversight, and strong partnership working with health and social care professionals.
Strengths
· People felt safe and supported; relatives reported peace of mind and confidence in staff care.
· Staff demonstrated clear understanding of safeguarding responsibilities and reporting routes.
· Individual risk assessments in place covering moving and handling, falls, and skin care.
· Medicine training and competency assessments completed; management checked practice in the community.
· Consistent staffing matched to people's needs, with timekeeping praised by people using the service.
Quality-Statement breakdown (8)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Duty of candour; Continuous learningGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood