ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

Agency profile · CQC 1-134638765

Agincare UK Poole

Provider

Agincare UK Limited

Bournemouth, Christchurch and Poole · South West · Active since 05/0

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

02/Mar/2023 - 00:00

Inspected 3 years ago

12 findings across 8 themes

Every concern logged by inspectors

infection control
2 findings
- critical“staff were not always wearing face masks over their nose and mouth, as per Government guidelines”
- critical“staff were not always changing gloves between continence care and supporting people with food”
medication management
2 findings
- critical“We found gaps in medicine administration records (MAR) so it was unclear if people had received their medicines as prescribed”
- critical“one person had 15 gaps on their MAR over nine non consecutive days”
missed or late visits
2 findings

moderate“staff were sometimes two hours late to support them in to bed”

moderate“They are supposed to stay 45 mins and they actually stay for 10 mins or less. It's a bit hit and miss especially after tea-time.”

governance

2 findings

critical“the provider did not have effective systems and processes to make sure they assessed and monitored their service”
critical“There was not a system currently in place to monitor whether care staff visits had taken place.”

communication with families

1 finding

minor“we did receive some feedback from people that communication could be improved when changes were made”

staffing levels

1 finding

critical“failure to provide enough staff who were suitably experienced and deployed to meet the needs of people is a breach of Regulation 18”

person centred care

1 finding

record keeping

1 finding

moderate“If a gap is discovered on the MAR sheet... a 'Medication Alert' form must be completed... This had not been completed as per policy.”