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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-13414811303

Apollo Home Healthcare Limited - North Office

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Provider

Apollo Home Healthcare Limited

Doncaster · Yorkshire & Humberside · Active since 28/0

GoodHome-care

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledRequires improvement

Last inspection

2 years ago

09/Aug/2023 - 00:00

Inspected 2 years ago

Overview Inspections (1)Findings (5)Owner-management Methodology

5 findings across 5 themes

Every concern logged by inspectors

staffing levels
1 finding
- moderate“My relatives cover the care shift when no one is available, this happens about once a month.”
communication with families
1 finding
- moderate“Communication from the office is terrible, we are given a rota on a Friday, if we had this sooner, we could plan things.”
governance
1 finding
- moderate“This was recognised as a concern during stakeholder feedback in February 2023 and remained a concern at the time of this inspection.”
complaints handling
1 finding

minor

“I sent an email and did not get a reply.”

leadership

1 finding

minor“Most staff told us they had not been provided with opportunities to attend regular staff meetings.”