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Positive Care Link, a small London domiciliary care agency, was rated Requires Improvement overall at its November 2022 inspection, down from Good in 2020, primarily due to out-of-date care plans and risk assessments, inadequate audit systems, unaudited medicines records, and the absence of a registered manager. People consistently reported kind, reliable and person-centred care from a stable workforce, and the service demonstrated good practice in safeguarding, training, and partnership working.
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